Shipping & Returns

Shipping Policy

At this time we only offer Domestic Shipping within the United States. Purchased items will ship from our Charlotte, North Carolina location within 5 business days, unless otherwise noted. Our primary method of shipping is via USPS Priority Mail. After leaving our shop, your order will typically arrive within 1-3 business days. You will receive an email notification containing tracking information once your order has shipped.

Payment Methods

We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.

Return & Exchange Policy

Due to the handmade nature of our soy wax candles, we do not accept online returns or exchanges. We take great care to ensure that our products are of the highest quality and arrive safely. If you receive an item that is damaged, please contact us within 72 hours of delivery with photos of the damaged product and we will provide a replacement. If you have any questions about our return or exchange policy, please contact us at sales@scentswsoul.com and we will be happy to help.